Process improvement initiatives are like projects in many ways.

  • They make use of many of the same analytical tools such as fishbone and Pareto diagrams, swim lanes, decision trees…
  • They are using some tracking KPI’s also related to the Iron Triangle.
  • They share the same practices around planning, defining requirements and setting objectives prior to initiating or executing activities, at least in their traditional approach.

The differences are therefore more related to their goal.

Process improvement initiatives are fundamentally all about changes and the creation of new behaviours that support continuous improvement within an organisation.

A project is an ad hoc effort to create a unique product or service. It has a defined beginning and end. A project ends when the project’s objectives have been achieved.